Frequently Asked Question

Why do I get an error when trying to play my show?
Last Updated 3 months ago

There was an intermittent issue with access to our vendor's API which prevented us from authorizing video streams. This issue was addressed on May 7, 2025 and we apologize for any inconvenience this may have caused.

If you continue to face this issue today, please open a ticket and provide a screenshot of the error message you see, if possible.

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